Presented by: Diane Welch, SPHR, SHRM-SCP of Human Resources and Management Solutions

Building and retaining relationships is a foundation for leadership.  You must develop trust, ensure mutual respect, and hold honest conversations.  Effective leaders excel at communications, deliver on their promises, deal with difficult employees and produce the desired results.  

Do you self-reflect on your leadership strengths and challenges?  How can you adapt your behavior to become a better leader? How can you ensure an effective coaching session to address employee concerns?

Learning Objectives:
1. Create relationships that include learning, discussing, compromising, and listening to get the best results.
2. Learn how to align and focus on what is important and move past what isn’t relevant.
3. Understand that rewarding relationships are also full of compromise and difficult conversations.

Diana takes a dynamic approach when training individuals or groups to become effective leaders, team members and communicators.    She collaborates with companies to assist with issues, conflicts, coaching needs, employee engagement and customer service concerns. 
Let HRMS help you engage and retain talented employees, critical to your organization’s success. 

EXPERTISE

• DiSC assessments, personal insight, strategies and action plans to become more effective in the workplace
• Teambuilding/Retreats using the Five Behaviors of a Cohesive Team assessment to identify strengths and challenges of a team.  Build trust, engage in difficult dialogue, commit to decisions, hold each other accountable and achieve collective results
• Supervisor and Leadership training and development for tomorrow’s leaders to be ready to assume the role and for existing leaders to be ready to expand their skills
• Executive Coaching  to assist with self-refection, awareness, effectiveness, and forward momentum
• Employee Engagement/Surveys to make lasting improvements
• Conflict Resolution to deal with ineffective relationships and build collaborative relationships with others
• Customer Service to exceed expectations for internal and external customers

COST: $25 Members | $35 Guests

This program has been submitted to the HR Certification Institute for review.
Columbia Basin SHRM is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is pending approval for 1 PDC(s) for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.

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