January 2019 Chapter Meeting

“Mastering Challenging Conversations"
Presented by:  Heather Boynton; Founder – Ascent Solutions

Effectively conducting challenging conversations in today's world is a key competency needed inside and outside the workplace. Whether you are delivering a difficult message, providing feedback, or confronting an individual's behavior, it is critical to objectively balance the facts and emotions involved.  During this session, participants will learn how to:       

• Identify when and how to hold the conversation
• Foster agreement vs. defensiveness                                             
• Implement an easy 5 - Step Model
• Focus on actual behaviors and not what is assumed happened
• Avoid destroying trust in these conversations

This is a lively and audience-involved workshop that helps develop the skills needed to master conversations based on honesty, respect and openness for both inside and outside the workplace.

About the Presenter – Heather Boynton is the Founder of Ascent Solutions, transforming organizations with employee and leadership development.  Heather brings more than 18 years of experience in the world of corporate training, including employee and leadership development, executive coaching, employee engagement and team performance. She has designed and implemented countless employee and leadership development programs, coached senior level executives, and is very experienced in developing professional speakers. Heather’s passion is to work with all kinds of organizations from global companies to start-ups helping clients to determine what is needed for them to reach their highest level of success.

WHEN: Wednesday, January 16, 2019 @ 11:30 am - 1:00 pm

WHERE: Richland Red Lion - 802 George Washington Way, Richland, WA  99352

COST: $25 Members | $35 Guests

REGISTER NOW

This session has been approved for 1 HRCI and 1 SHRM professional development credit.